Reference

Your Rights and Our Obligations on 345com

These legal terms set out what you can expect from 345com and what we expect from you when you access the platform in regions where local law permits.

Account Eligibility ConditionsJurisdiction-Dependent AccessJazzCash, Easypaisa & Raast Payment TermsData Handling PolicyAccount Closure Rights
345com Your Rights and Our Obligations on 345com
HOW WE HANDLE THIS

Data, Security and Account Policy in Practice

We handle your account data and payment details with specific controls in place. Here is how each area works in practice — not in abstract terms, but the actual steps we take on our end.

Data Retention

Account data is retained for the period required under applicable financial regulations. You may request a summary of what we hold by contacting support with your account ID and a written request.

Account Security

Your login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to trigger a temporary account lock.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from your browser settings at any time without losing account access.

Right to Request Changes

If your registered details — name, mobile number linked to JazzCash or Easypaisa, or Raast ID — need updating, submit a change request through the Help Centre with supporting verification.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, a dispute over an account action, or a request to exercise your data rights, we have direct channels available. Raise the issue with the detail you have — account number, transaction ID or the specific clause you are querying — so we can resolve it without back-and-forth.

Live Chat Support Open the chat widget from any page on 345com. Describe your legal query or account dispute and an agent will respond directly. Available during platform operating hours.
Email for Policy Queries Send formal legal queries or written data requests to our support email. Include your registered account ID and a clear description of the policy matter you are raising.
Account Help Centre The Help Centre covers account suspension, payment verification disputes and policy clarifications. Navigate there from your account dashboard to find the relevant request form.

Common Legal Questions from Our Account Holders

These are the questions we get most often about account terms, data rights and policy conditions. If your question is not here, open a chat or email us with your account ID.

Availability depends on local law and the region you are in. You are responsible for confirming that access is lawful in your jurisdiction before opening or using an account.

Closing your account does not immediately delete all records. We retain transaction data for the period required by applicable financial regulations, after which it is removed from active systems.

Yes. Send a written request to our support email with your registered account ID. We will confirm what data we hold and provide it in a readable format within a reasonable timeframe.

Suspensions happen when we detect a policy breach, a regional restriction trigger or a payment mismatch against your registered Easypaisa, JazzCash or Raast details. Contact support with your account ID to dispute a suspension.

Submit an update request through the Help Centre. You will need to verify your identity before any changes to your linked JazzCash, Easypaisa or Raast account number take effect.

We post updates to this page when terms change. Continuing to use the platform after an update is posted means you accept the revised terms. Check this page periodically if you want to stay current.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.